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Rapid Customer Services Rapid Quotations Rapid warehouse Rapid Red Nose Day

Dedicated to “helping you make it”

At Rapid we have been helping people to create great careers for themselves since 1979. We are a growing company with the opportunity for you to make a difference,  and we are ready to reward you for your achievements.  New opportunities are available across our business for talented, motivated, customer-focused individuals in roles spread throughout  Product Management, Procurement, Sales and Digital Marketing.

Our working environment rewards people who bring innovation and creativity to their roles, work well with others inside and outside of the organisation and are committed to delivering the highest quality service to our customers. We expect you to have a great attitude, to be successful, professional and adopt a ‘be better’ mindset – and you will benefit from a culture of ongoing professional development with all the advantages of a dynamic, great attitude successful organisation. Hear some of our staff’s views on what they enjoy about working for Rapid.

Browse our current vacancies below.


Latest Vacancies

To find out more click on a vacancy listing:

Enquiry and Quotations Co-ordinator

Warehouse Employee

Customer Experience Advisor



You can apply either by downloading an application form here, or by emailing your C.V to: recruitment@rapidonline.com

How to find us

Vacancies

Enquiry and Quotations Co-ordinator

Salary range TBC – dependent upon experience
Full Time/Permanent
Location: Colchester
Reporting to: Internal Sales Manager

Rapid’s Enquiry & Quotation Co-ordinators work closely with the Internal Key Account Managers (iKAM) to qualify customer enquiries and identify opportunities, whilst delivering professional, compelling and competitive quotations which convert opportunity into sales.  They are responsible for achieving revenue and profit targets for the defined portfolio of customers in line with the targets set by the company.

The important indicators for success in this role are:

  • Monthly, Quarterly and Annual revenue and profit delivery from the portfolio or customer segment
  • Increasing the number of customer enquiries, value and conversion rate
  • Delivering against agreed SLA’s in terms of time to quote and quality of quote

Role-Specific Attributes

  • Technically literate with an aspiration to build a technically focused, commercial career.
  • Strong verbal and numerical reasoning skills
  • Confidence to proactively deliver a high number of telephone calls consistently and enjoy the customer conversations
  • Capable of working managing multiple sales projects in addition to day to day activity whilst remaining focused.
  • The ability to build valuable relationships quickly and understand how to remain relevant.


Warehouse Employee

Salary range TBC – dependent upon experience
Full Time/Permanent
Hours of Work: 40 hours per week, Monday to Friday, working 12:00 to 21:00
Location: Colchester
Reporting to: Warehouse Manager

We are currently seeking "Warehouse Employees" to join our dedicated Warehouse Team. You will work as part of our Warehouse Team, picking and packing orders with the number one priority of ensuring all orders are despatched effectively and efficiently each day.

You will also be responsible for replenishing bins when new stock arrives, using manual handling equipment as required, whilst adhering to FIFO (First in First Out) requirements for picking and storing stock.

Key Skills

  • Excellent numerical skills
  • Administration skills
  • Computer literate, including excellent Microsoft Excel and Word skills
  • Initiative, drive and enthusiasm
  • An organised and methodical approach
  • Ability of working to deadlines along with the ability to work on your own initiate


Customer Experience Advisor

Salary range TBC – dependent upon experience
Full Time/Permanent
Hours of Work: 40 hours per week, Monday to Friday, working within a rota covering 08:00 to 19:00, an hour for lunch
(Working hours are 09:00 to 18:00 Monday to Friday (late shift, 10:00 to 19:00 every 4-5 weeks))
Location: Colchester
Working within the Customer Experience Team responsible to the Customer Experience Supervisor

An excellent opportunity has arisen to join our well established and successful Customer Experience Team.

You will be responsible for managing and organising the interaction between the customer and our organisation throughout the customer lifecycle. The Customer Experience Advisor is the front line for customer interaction with Rapid.

To be successful in this role you will need to be committed, reliable and hardworking with a positive and proactive approach to work.

Duties and responsibilities

  • Processing orders that come into the business via web, e-mail, post, telephone or fax.
  • Handling enquiries via incoming calls
  • Updating customer accounts and dealing with correspondence

Skills and experience required

  • Excellent telephone manner
  • Strong verbal and written communication skills
  • Understanding what constitutes first class customer service
  • Ability to handle a wide range of activities
  • Ability to work under pressure, multi-tasks and prioritise tasks with strict deadlines
  • Understanding the needs of the business along with the flexibility to change according to requirements


Why work for us?

Here's what some of our team members have to say about working for Rapid...

“I've been working at Rapid for six months and enjoy my work very much. The environment is fast paced, friendly and supportive with opportunities to progress in both the warehouse and sales/support departments” – Steve Short, Warehouse

“Defining Rapid in one word is Teamwork. If it wasn't for the hardworking and efficient colleagues around me then working at Rapid wouldn't be such the pleasure it is! With the determination and support from all employees Rapid wouldn't function at its best.

Having worked at Rapid for nearly 10 years I have seen many changes, but there's one thing for sure, Rapid will continue to strive to do its best!” - Amie Davies, Inbound Sales

“They say time flies when you’re having fun and that certainly is the case for me in my role as Rapid’s Central and Southern Area Account Manager. There are just not enough hours in the day to do everything I want to do!

I love my job, visiting and talking to customers, solving their design problems, discussing projects, pricing and finding out what new products we can introduce. It is interesting, challenging and a lot of fun. I am on the road most of the time but I am supported by an amazing team at Rapid HQ.” – Elise Atkinson, Field Sales

What are our core values?

• Bring energy to the team every day

• Motivate and inspire others with a positive outlook

• Build meaningful relationships with colleagues and contacts

• Address problems in a positive way

• Listen carefully, reflect and think broadly, with agility

• Prioritise own workload and be proactive in the pursuit of goals

• Accountable for own performance delivering business goals over personal gain

• Always set expectations and dependencies and deliver to them

• Diligent approach to the detail butr not losing sight of the objectives

• Maintain a work/life balance and not be easily distracted

• Always punctual with a professional approach

• Dependable due to reiability, flexibility and integrity

• Exceed both customer and colleagues expectations

• Proactively communicate internally to enhance the success of our own common goals

• Take pride in sharing your, or Rapid's success externally

• A high degree of learning ability and drive and ambition to succeed

• Confident and can articulate strengths and development areas

• Listen well to constructive feedback from line manager and give feedback with good intent

• Positive attitude towards shared goals and set challenging personal objectives

• Constantly look for innovative working practices and proccesses

• Belief in the ability for new technology to improve our environment and wellbeing


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