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We have always prided ourselves on delivering a high level of support to our customers, whether that be in sales, account management, order fulfilment, training or CPD. Our experienced team have skills and knowledge in specific areas and can understand your exact requirements. Through our Customer Charter we set clear expectations of our performance levels, and embed customer service within our Quality Management system. Indeed, by being awarded the Customer Service Excellence Standard, we have been recognised as an organisation that focuses on the individual needs and preferences of its customers.
Customers have access to a wide range of tools and services, from online returns to quotations, as well as specific features for overseas customers. Your feedback is also fundamental. We can only improve further if you tell us how we are doing.