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Order Process




Feedback on our service is very important to us. On this page you will be able to read some of the comments we have received, as well as links to reviews posted on TrustPilot.

Gold Star Customer comments from Customer Thermometer and email feedback

Order Process

“Very easy to order and supply quick to dispatch”

“So far the order has been processed very fast!”

“Easy to navigate website, good selection of products at competitive prices. Good communication and swift delivery - what more do you need?”

“Easy and fast online ordering.”

“Good website easy to find items required, prompt dispatch”


“I made a mistake when ordering and the team kindly helped me order. Their response was very quick and helpful”

“Thank you, Rapid Sales Team, for fulfilling my order in spite of Supply Chain difficulties. And a Special Shoutout to Charleigh Tucker!”

“Super-fast and totally reliable Returning customer”

“Amie, Not a problem as long as we have a resolution. This is the first time that I have ordered from you and I can tell you that I will be sure to return after the customer service that I have received today.”

“Hey Sam, Thanks so much – really appreciate the super-efficient service.”

“I ordered the lights yesterday for a camping trip and received them this afternoon. They were significantly cheaper than Amazon and I was kept informed of progress by rapid electronics and DHL throughout. Arrived safely, well packaged and on time. Thanks”

“Sasha, you are a legend and thank you for coming back to me so quickly.”


“Delivery scheduled for 6th June. Got it today 1st June. Beautifully packaged as always. What service!!1 Great work everyone at Rapid and DHL.”

“Excellent service, I only ordered yesterday morning and it is due for delivery today.”

“Great service fast delivery Always spot on”

“As always, prompt service. Order got to us the day after I placed it.”

“Very fast and efficient delivery”

Overall Satisfaction

“I have used RAPID ELECTRONICS for many years and always found to have a first class service for whatever I buy. Thank you.”

“Quick and easy to use website. Good information on delivery schedule. Good prices.”

“Very happy with Rapid, they live up to their name”

“Excellent service at good price”

“Excellent communications and very prompt response following the order confirmation. Great customer service!!”

“Only heard about this company recently. Already placed another order as I was impressed with their service.”

“Excellent updates, fast delivery, great price. I highly recommend Rapid. The company is well named!”

“Pleasantly surprised by prices, but what 'clinched it' was the unexpected special offer on postage cost. So, Rapid, well done, that is a great way to treat a customer!”

Updated 25/08/22


“Pedal Pawn is a ‘rapidly’ growing boutique guitar effects Pedal brand here in the UK, hand building effects one at a time for players… by players! Our pedals can help transform your guitar tone into the tones you’ve had stuck inside your head for years! Rapid has been an integral part of our business from the get go 3 years ago, offering guaranteed next day delivery on any part we could ever need! Our first ever FUZZ prototype was made up by our now full time engineer ‘Kinky Keith’ consisting of a small parts order from Rapid & we’ve since grown to a demand we simply cannot fulfil 3 years on…”.

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Chris King Robinson - Pedal Pawn

“Ashdown is a world leader in the design and manufacture of instrument amplification with a history stretching back over 40 years. As the designer and component buyer for Ashdown/Meters, I have been dealing with Rapid for as long as I can remember. There are several good reasons for this from personal service and relationship (that play a large part in this), a big emphasis on service, and Rapid never fail to deliver. From getting special parts sourcing and supply to ‘off the shelf’ components, our account manager is the best in the business.

Over the years, I have had dealings with all the major players in the component supply arena, and what I can tell you is that Rapid will not try to sell you components that are available on their partners’ websites for more money, unlike some of the major supply companies.

In all my dealings with Rapid, I have found them to be reliable, honest, and good value for money. Manufacturing is all about costs and obtaining the correct specification parts at the best possible prices. Rapid are very good in this regard and I know that they have managed through competitive pricing structures to help many manufacturers either start up or maintain UK manufacturing.

As one of the major component suppliers within the UK and with the service they offer, it is easy to see why they are successful and continue to be so.

Yes, there are small niggles with small details such as order codes changing, but this is not unique to Rapid and seems to be the Achille’s Heel of the component supply industry in general. The only time I have ever had to return components is when I have made a mess of the order! To anyone considering Rapid as a supplier I would suggest you give them a try …”

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Dave Green - Ashdown Design and Marketing Ltd

“The website was easy to use, and the components were all there. We wanted to have a supplier that had everything we needed in one place so that children or their parents wouldn't have to look at multiple sites. I also saw that you do things to support communities, and that is something that all companies should be doing in some way.”

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Matt Ashdown - Moogie Wonderland

“SoundLad Liverpool's greatest achievement to date, if you ask them, has been getting their company from "did you mean Poundland Liverpool" on the Google front page, to dominating it.

Their second, again if you ask them, is being asked to write a testimonial for Rapid Electronics.

Serious. Rapid know what you want and they'll get it to you before you've even de-tangled yourself from the soldering iron. We've found Rapid to be the gold standard for suppliers. I've worked in procurement of electronic components and related hardware for a long time, long before I decided to start a guitar pedal company, and I've never had a supplier say to me, "eh Marc, what do you think we should get in?"

Their personal approach, solid pricing, and what I can only describe as hunger to be the best at what they do makes them easily one of the best companies I have worked with. I'm always gutted when I find a part they don't sell because it means I've got to deal with somebody else. Doesn't happen very often mind, but the way they work I can't see it being long before we don't have to bother.”

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Marc Dunn - SoundLad Liverpool Effects Pedals

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