Key Performance Indicators and measurements - September
DHL overall delivery performance
95.14%
Picking OTIF
(On time in full)
98.28%
Case response times (within 24hrs)
100%
Key Performance Indicators (KPIs) and measurements used by our customer service team and customer support management to monitor, analyse and optimise our operational processes and customer relations.
(Updated 08/12/23)
Reviews from customer thermometer
Satisfaction ratings
Last month
Happiness as a Percentage
Last month
Gold Star Customer comments from Customer Thermometer and email feedback
Order Process
Sorry About that Mandy, My mistake. Happy to accept the MOQ of 10 units and the increased order total. Please Proceed. Thank you.
Thank you for your reply and for letting me know what is happening with this order. Please can you keep the order live/ We’ll just have to wait for it to come back into stock. Thank you.
Easy website but I made a mistake and bought the wrong thing. They accepted the return with no issues. I have used Rapid for 20 years and will carry on doing so.
The items that I wanted were in stock. The ordering process was intuitive, and a very prompt despatch. Will use Rapid Electronics again.
Used the live chat option to place an order. Very quick & efficient. Items arrived the next day.
Acknowledgement
Thank you so much for you help Kirsten… That is good to know.
Job done and brilliant service as always. Thanks again Eleanor.
Thanks, you for your help and quick response today, Charleigh.
Thank you so much Miin for sorting this out so quickly.
Thank you for the helpful reply Jessica…. All too rare nowadays. I have just purchased an iron from your company following your prompt and helpful response.
Delivery
Lightning-fast delivery. Interesting product range.
Arrived quickly and safely packed.
Quick service, speedy delivery. Would recommend.
Very please with my experience. Fast Delivery and kept up to date all the way. Will Definitely be using this company in the future. Thank you!
Website easy to use. Quick dispatch and informative emails re-dispatch.
Overall Satisfaction
The website is very clear and easy to use. The items ordered are delivered as promised, well packed to protect the contents (glass). All the documentation is clear and without fuss.
Rapids was well stocked; prices were reasonable, and delivery was bang on time.
Rapid did exactly what they said they would do, and I received my parts next day. thank you.
This is what service is all about! I put in an order and an hour later it had shipped. The next day it arrived. Well done Rapid Electronics.
I've used Rapid Electronics for over a decade. They are reliable.
Rapid online are a solid and dependable supplier who provide a great range of parts at a wide range of price points. I highly recommend them.
Updated 28/09/23
Reviews from Trustpilot
