Gold Star Customer comments from Customer Thermometer and email feedback
“Thanks for your help, really appreciate it. I have just placed an order. Thanks again.”
“Thanks for confirming my order for me, I have just received all 11 Lino Rollers. Thank you very for the speedy delivery.”
“Thank you for your response. I am happy to proceed at the new price.”
“I've used Rapid for years with no let-downs. The website is easy to use, prices are reasonable, as is the carriage-free order amount. Dispatch is as the name suggests.”
“Good product range. Simple ordering. Great service”
“Quick to replace faulty product, can’t get a better service anywhere else.”
“Thanks for prompt reply and confirmation of delivery date.”
“Easy to use website with same day RAPID despatch if items are in stock.”
“Good on phone customer service, able to buy and pay on phone.”
“Great website, easy to order from with all the details needed. ”
“Appreciate your help Sasha…. hope you have a great day.”
“Thank you for looking into this Kirsten.”
“Thank you very much Amie – that is a great help. I will place the order tomorrow. Thanks again for your help.”
“You are a star, thank you so much Jess”
“Thanks very much for the info, Eleanor.”
“Hi Samantha, thank you for your prompt response.”
“Thank you for the reply Miin and sorting so quickly.”
“That’s great. Thank you for your help, Ruby.”
“Thank you so much Mandy for your swift replies, and your swift deliveries – yes, I’ll keep my fingers crossed!”
“That's fine, many thanks for your help, Charleigh. Kind regards.”
“That’s Great, Thanks you very much Anita.”
“Arrived in under 24 Hrs! Amazingly quick service. Quick and easy ordering process.”
“Although I had not ordered for over a year, My Goods were here within 24 hours. Marvellous.”
“Still Rapid by name, rapid by nature. Moving to DHL as their carrier partner was a good move too.”
“Good service fast delivery”
“Placed order online about 4.15pm got notification that our order will be delivered next day.”
“Thanks for the excellent service and fabulously prompt delivery, inside 18 hours of order.”
“I love Rapid.”
“10/10 as always with Rapid, Thanks again for your great service.”
“They do what it says on the tin, very efficient.”
“Thank you for your email and for the time you spent on the phone with me earlier today.”
“Clear description of items good instant personal support when requested prompt delivery, well packaged.”
“Competitive prices, easy to use website with an impressive range of products, and fast delivery.”
“Very pleasant and efficient to deal with on the phone. Kept me informed about the progress of my order and great tracking info from DHL. Couldn't have done any better. Would highly recommend this Company.”
“Can’t beat your turn round times. Keep the excellent work going.”
“Rapid give you confirmation of receiving order. Within a very short time confirmation of order being delivered next day with a time slot. Excellent service.”
“My order came very quickly and was securely packaged. Very happy with what I ordered.”
“Been ordering from rapid for what must be way over 10years. Always easy, fair price. A solid go to for me!”
“Thank you for sending the invoices through so quickly and for the information re- the email address.”
“Pedal Pawn is a ‘rapidly’ growing boutique guitar effects Pedal brand here in the UK, hand building effects one at a time for players… by players! Our pedals can help transform your guitar tone into the tones you’ve had stuck inside your head for years! Rapid has been an integral part of our business from the get go 3 years ago, offering guaranteed next day delivery on any part we could ever need! Our first ever FUZZ prototype was made up by our now full time engineer ‘Kinky Keith’ consisting of a small parts order from Rapid & we’ve since grown to a demand we simply cannot fulfil 3 years on…”.
Chris King Robinson - Pedal Pawn
“Ashdown is a world leader in the design and manufacture of instrument amplification with a history stretching back over 40 years. As the designer and component buyer for Ashdown/Meters, I have been dealing with Rapid for as long as I can remember. There are several good reasons for this from personal service and relationship (that play a large part in this), a big emphasis on service, and Rapid never fail to deliver. From getting special parts sourcing and supply to ‘off the shelf’ components, our account manager is the best in the business.
Over the years, I have had dealings with all the major players in the component supply arena, and what I can tell you is that Rapid will not try to sell you components that are available on their partners’ websites for more money, unlike some of the major supply companies.
In all my dealings with Rapid, I have found them to be reliable, honest, and good value for money. Manufacturing is all about costs and obtaining the correct specification parts at the best possible prices. Rapid are very good in this regard and I know that they have managed through competitive pricing structures to help many manufacturers either start up or maintain UK manufacturing.
As one of the major component suppliers within the UK and with the service they offer, it is easy to see why they are successful and continue to be so.
Yes, there are small niggles with small details such as order codes changing, but this is not unique to Rapid and seems to be the Achille’s Heel of the component supply industry in general. The only time I have ever had to return components is when I have made a mess of the order! To anyone considering Rapid as a supplier I would suggest you give them a try …”
Dave Green - Ashdown Design and Marketing Ltd
“The website was easy to use, and the components were all there. We wanted to have a supplier that had everything we needed in one place so that children or their parents wouldn't have to look at multiple sites. I also saw that you do things to support communities, and that is something that all companies should be doing in some way.”
Matt Ashdown - Moogie Wonderland
“SoundLad Liverpool's greatest achievement to date, if you ask them, has been getting their company from "did you mean Poundland Liverpool" on the Google front page, to dominating it.
Their second, again if you ask them, is being asked to write a testimonial for Rapid Electronics.
Serious. Rapid know what you want and they'll get it to you before you've even de-tangled yourself from the soldering iron. We've found Rapid to be the gold standard for suppliers. I've worked in procurement of electronic components and related hardware for a long time, long before I decided to start a guitar pedal company, and I've never had a supplier say to me, "eh Marc, what do you think we should get in?"
Their personal approach, solid pricing, and what I can only describe as hunger to be the best at what they do makes them easily one of the best companies I have worked with. I'm always gutted when I find a part they don't sell because it means I've got to deal with somebody else. Doesn't happen very often mind, but the way they work I can't see it being long before we don't have to bother.”
Marc Dunn - SoundLad Liverpool Effects Pedals
Key Performance Indicators and measurements
DHL overall delivery performance
Case response times (within 24hrs)
Key Performance Indicators (KPIs) and measurements used by our customer service team and customer support management to monitor, analyse and optimise our operational processes and customer relations.
Reviews from customer thermometer
Happiness as a Percentage
Reviews from Trustpilot