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Order Process




Feedback on our service is very important to us. On this page you will be able to read some of the comments we have received, as well as links to reviews posted on TrustPilot.

Customer Surveys

We regularly conduct customer surveys to gain feedback on our service. A recent survey in 2021 focused on the following aspects of the customer experience: order process, acknowledgement, delivery and after sales.

Order Process

89% of customers who responded advised that their order was processed on the day it was placed with Rapid and 96% of orders were processed correctly.

Our customers rated our staff on politeness, professionalism, and helpfulness. The scores were 97% for politeness and professionalism and 94% for helpfulness.

Amongst the comments provided was:
“Really happy with the excellent service from Maddie and Graeme.”
“Thank very much for processing our account application very quickly Mandy, we do appreciate it.”

Among customers that used the web 88% found the information and products they needed easily.


88% of people who responded to our survey advised that they received an order confirmation email and 86% received a despatch email.

90% of these customers that ordered out stock products told us that this was clearly communicated to them by Rapid.

The comments included:
"Many thanks for informing me of my delivery... As always excellent service from Rapid"


92% of customers who responded advised that they received their goods in the promised time.

When asked to rate the packaging of the goods, the overall score was 85%.

These were some of the comments about packaging:
“Possibly too much packing”
“…items are seriously overpacked with large boxes for smaller items”
“I’m very happy with the product, thank you for your help getting this to me”

Customers scored Rapid 88% when asked if the goods were sufficiently labelled.

After sales

97% of after sales cases are responded within 24 hours

“Amazing service, replacements received!”
“I began the session a bit irritated… very helpful, good sense of humour and a positive outlook. Exactly the right outlook for customer services”
“Thanks very much for your help and for getting it sorted. I am really happy I bought it from you guys”

Overall Satisfaction

To conclude the survey, we asked customers a few short questions about their overall experience.

Question 1: “Overall, how satisfied are you with Rapid’s services?”
Answer: 95%

Question 2: “Overall, how likely are you to reuse Rapid in the future?”
Answer: 88% of responders said they were likely to use Rapid again

Question 3: “On a scale of 1 - 5 how likely are you to recommend Rapid to a friend, family or colleague?”
Answer: The average response was 4.3

Thank you to all our customers for your responses to our survey and we will continue to strive improvement.


"The effects of COVID 19 have had a devastating effect on secondary schools throughout the country in terms of pupil learning. However, we are also very keen to broaden our curriculum in terms of what we offer the children to learn. Therefore, I’m particularly thankful to Rapid ... for more than helpful assistance ..."

Chris Dunne - DT Technician

"As the head design engineer for a high-end electronics manufacturer here in the UK I chose Rapid Electronics as our main supplier at component level. This was and still is because Rapid provide a good, reliable service and adequate stock levels, backed up by very helpful sales personnel and prompt delivery times."

Dave Green - Head Design Engineer

"I am a senior lecturer at Loughborough University, and I have been working closely with Rapid Electronics for several years. They have provided me with an excellent service throughout our time working together. I have found the staff, service and package offered by Rapid to be excellent and I recommend them to my colleagues"

Dr. Laura Justham - Senior Lecturer in Manufacturing Engineering

"I have been a Rapid customer for over 17 years now and, I can honestly say, I have enjoyed every day of it. Without a doubt they have been absolutely brilliant to deal with, the staff, the quality of products, all absolutely first class."

Gary Matthews