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Order Process




Feedback on our service is very important to us. On this page you will be able to read some of the comments we have received, as well as links to reviews posted on TrustPilot.

Gold Star Customer comments from Customer Thermometer and email feedback

Order Process

“Easy to use site, able to obtain most of components I required.”

“Very simple ordering process.”

“First order pleased with quick delivery also it was super easy to place an order.”

“Very efficient service from Sasha. Took my online order very quickly due to sage being faulty.”

“Very helpful when called first and directed to set up account and order online which was very straight forward and seamless, so far happy and impressed.”


“Put in the order in the morning. Contacted me straight away because one item was discontinued. Received the order the same day, even though we are rural. Brilliant service.”

“Great communication regarding my order. Kept me informed, including tracking.”


“Placed the order, delivered in, as they say RAPID What more could you want. Thank you.”

“I really wanted to praise you on the speed of delivery. I only ordered yesterday and received today, wow. Rapid delivery!!! Thank you.”

Overall Satisfaction

“Exceptional customer service from an amazingly good company who I won't hesitate to use in the future.”

“Quick and easy to use website. Good information on delivery schedule. Good prices.”

“Very efficient service.”

“Thank you Amie! You're as good as gold!”

“You have cornered the market in 'Rapidness'. Keep it up!”

“First time using Rapid - so far so good”

“Excellent service as always, can always depend on Rapid to get what I need as soon as I need it!!”

“One of my favourite companies for ordering paint. Unmatched reliability and shipping times. Always impressed. If you need products fast, order from these guys.”

“I have always found the service from Rapid the best!”


“The effects of COVID 19 have had a devastating effect on secondary schools throughout the country in terms of pupil learning. However, we are also very keen to broaden our curriculum in terms of what we offer the children to learn. Therefore, I’m particularly thankful to Rapid ... for more than helpful assistance ...”

Chris Dunne - DT Technician

“As the head design engineer for a high-end electronics manufacturer here in the UK I chose Rapid Electronics as our main supplier at component level. This was and still is because Rapid provide a good, reliable service and adequate stock levels, backed up by very helpful sales personnel and prompt delivery times.”

Dave Green - Head Design Engineer

“I am a senior lecturer at Loughborough University, and I have been working closely with Rapid Electronics for several years. They have provided me with an excellent service throughout our time working together. I have found the staff, service and package offered by Rapid to be excellent and I recommend them to my colleagues”

Dr. Laura Justham - Senior Lecturer in Manufacturing Engineering

“I have been a Rapid customer for over 17 years now and, I can honestly say, I have enjoyed every day of it. Without a doubt they have been absolutely brilliant to deal with, the staff, the quality of products, all absolutely first class.”

Gary Matthews

Reviews from customer thermometer

Satisfaction ratings

Last month

Happiness as a Percentage

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Reviews from Trustpilot