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Order Process




Feedback on our service is very important to us. On this page you will be able to read some of the comments we have received, as well as links to reviews posted on TrustPilot.

Gold Star Customer comments from Customer Thermometer and email feedback

Order Process

“Very easy to order and supply quick to dispatch”

“So far the order has been processed very fast!”

“Easy to navigate website, good selection of products at competitive prices. Good communication and swift delivery - what more do you need?”

“Easy and fast online ordering.”

“Good website easy to find items required, prompt dispatch”


“I made a mistake when ordering and the team kindly helped me order. Their response was very quick and helpful”

“Thank you, Rapid Sales Team, for fulfilling my order in spite of Supply Chain difficulties. And a Special Shoutout to Charleigh Tucker!”

“Super-fast and totally reliable Returning customer”

“Amie, Not a problem as long as we have a resolution. This is the first time that I have ordered from you and I can tell you that I will be sure to return after the customer service that I have received today.”

“Hey Sam, Thanks so much – really appreciate the super-efficient service.”

“I ordered the lights yesterday for a camping trip and received them this afternoon. They were significantly cheaper than Amazon and I was kept informed of progress by rapid electronics and DHL throughout. Arrived safely, well packaged and on time. Thanks”

“Sasha, you are a legend and thank you for coming back to me so quickly.”


“Delivery scheduled for 6th June. Got it today 1st June. Beautifully packaged as always. What service!!1 Great work everyone at Rapid and DHL.”

“Excellent service, I only ordered yesterday morning and it is due for delivery today.”

“Great service fast delivery Always spot on”

“As always, prompt service. Order got to us the day after I placed it.”

“Very fast and efficient delivery”

Overall Satisfaction

“I have used RAPID ELECTRONICS for many years and always found to have a first class service for whatever I buy. Thank you.”

“Quick and easy to use website. Good information on delivery schedule. Good prices.”

“Very happy with Rapid, they live up to their name”

“Excellent service at good price”

“Excellent communications and very prompt response following the order confirmation. Great customer service!!”

“Only heard about this company recently. Already placed another order as I was impressed with their service.”

“Excellent updates, fast delivery, great price. I highly recommend Rapid. The company is well named!”

“Pleasantly surprised by prices, but what 'clinched it' was the unexpected special offer on postage cost. So, Rapid, well done, that is a great way to treat a customer!”

Updated 25/08/22


“The effects of COVID 19 have had a devastating effect on secondary schools throughout the country in terms of pupil learning. However, we are also very keen to broaden our curriculum in terms of what we offer the children to learn. Therefore, I’m particularly thankful to Rapid ... for more than helpful assistance ...”

Chris Dunne - DT Technician

“As the head design engineer for a high-end electronics manufacturer here in the UK I chose Rapid Electronics as our main supplier at component level. This was and still is because Rapid provide a good, reliable service and adequate stock levels, backed up by very helpful sales personnel and prompt delivery times.”

Dave Green - Head Design Engineer

“I am a senior lecturer at Loughborough University, and I have been working closely with Rapid Electronics for several years. They have provided me with an excellent service throughout our time working together. I have found the staff, service and package offered by Rapid to be excellent and I recommend them to my colleagues”

Dr. Laura Justham - Senior Lecturer in Manufacturing Engineering

“I have been a Rapid customer for over 17 years now and, I can honestly say, I have enjoyed every day of it. Without a doubt they have been absolutely brilliant to deal with, the staff, the quality of products, all absolutely first class.”

Gary Matthews

Reviews from customer thermometer

Satisfaction ratings

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Happiness as a Percentage

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Reviews from Trustpilot