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Customer Charter

Our Customer Charter is based on feedback received from customers and employees, setting clear expectations to ensure you receive the highest possible standard of service from Rapid at all times.

We look forward to helping you make it!


Specialist Support

Specialist Support

We have an experienced team of experts with many years experience in specific customer industries who are keen to understand your exact requirements and provide guidance or services.

Manufacturing & Services

– Supply chain services for sourcing, kitting, supplier consolidation or marketplace integration.
Contact sales@rapidonline.com.

Primary, Secondary, Higher and Further Education

Our specialist Education Team have one mission; help educators “Bring STEAM to Life”. We are passionate about STEAM education and the important part it plays from early years through to employment. Our product, sales, technical teams and reputable partners are on hand to support educators with product solutions, student kits, product demonstrations, teacher training, events & more…. To find out more about how we can support you contact us here education@rapidonline.com.

Electric Vehicle Infrastructure

For support with Electric Vehicle Infrastructure planning or training, contact sales@replenishh.com.

With High Standards

BM Trada

Quality, Health and Safety and Environmental Policy

We are proud to operate an Integrated Management System adhering to ISO9001:2015, ISO14001:2015 and ISO45001:2018. We set Quality, Health and Safety and Environmental objectives and conduct internal audits regularly throughout the business to drive continuous improvement.

Customer Service Excellence

Customer Service Excellence

We pride ourselves on a high level of customer service and value your feedback. For advice, information or support with any product or service, contact our Customer Experience team.

Email: sales@rapidonline.com

Keeping You Informed

Order book management

Step By Step Order Book Management

You can be confident your order is proactively managed from point of order to delivery. We will always immediately advise you should any changes occur.

Lead times

Lead Times

We show live, exact stock levels and further expected stock availability to help you make informed choices. Tell us if our stock availability does not meet your schedule and we will work to improve it.

Getting It Right

Stock allocation

Guaranteed Stock Allocation

We guarantee to deliver the products you order, on the dates you set, and at a price that will not fluctuate throughout the agreement. Stock will be allocated to you, ready for when you need it*.

*Our long term stock agreements are non-cancellable but we will always endeavour to help you with any challenges you have regarding changes in customer demand. Agreements can be renewed.

Delivery

Rapid Delivery

We provide a range of reliable delivery options and promise to action your order immediately.

Review date of 27.07.22