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+44 (0)1206 751166

Customer Charter

Our Customer Charter is based on feedback received from customers and employees, setting clear expectations to ensure you receive the highest possible standard of service from Rapid at all times.

We look forward to helping you make it!


Specialist Support

We have an experienced team of experts with many years experience in specific customer industries who are keen to understand your exact requirements and provide guidance or services.

Manufacturing & Services

– Supply chain services for sourcing, kitting, supplier consolidation or marketplace integration.
Contact sales@rapidonline.com.
– For Rapid technical or manufacturer led design support, contact technical.team@rapidonline.com.

Primary, Secondary, Higher and Further Education

Our specialist Education Team are here with advice on everything from STEM CPD for teachers to support with lab refits, student kits or product demonstrations. To find out more about our services for schools, colleges and universities contact education@rapidonline.com.

Electric Vehicle Infrastructure

For support with Electric Vehicle Infrastructure planning or training, contact sales@replenishh.com.

With High Standards

Quality, Health and Safety and Environmental Policy

We are proud to operate an Integrated Management System adhering to ISO9001:2015, ISO14001:2015 and ISO45001:2018. We set Quality, Health and Safety and Environmental objectives and conduct internal audits regularly throughout the business to drive continuous improvement.

Customer Service Excellence

We pride ourselves on a high level of customer service and value your feedback. For advice, information or support with any product or service, contact our Customer Experience team.
Our opening times are:

Our opening times are:
Monday to Friday: 8am – 6pm
Saturday: 9am – 1pm
Tel: 01206 751166  Email: sales@rapidonline.com

Keeping You Informed

Step By Step Order Book Management

You can be confident your order is proactively managed from point of order to delivery. We will always immediately advise you should any changes occur.

Lead Times

We show live, exact stock levels and further expected stock availability to help you make informed choices. Tell us if our stock availability does not meet your schedule and we will work to improve it.

Getting It Right

Guaranteed Stock Allocation

We guarantee to deliver the products you order, on the dates you set, and at a price that will not fluctuate throughout the agreement. Stock will be allocated to you, ready for when you need it*.

Rapid Delivery

We provide a range of reliable delivery options and promise to action your order immediately. For local customers, you can call and collect from our Colchester Trade Counter.

Our opening times are:
Monday to Friday: 7.30am – 6pm
Saturday: 9am – 1pm