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Making A Complaint

We pride ourselves on our high standards so if we have fallen short in any way you have every right to tell us. Your feedback is very important to Rapid and helps us to improve our services. Please contact us via any of the methods below:

We will acknowledge your complaint within 24 hours of receiving it and advise who will respond to you.

For full details of our complaints policy, please click here.

Complaints Form



The personal data submitted within this form – title, forename, surname and email address (mandatory), telephone number (mandatory) – will be used to ensure Rapid can contact you with a response to your enquiry. It will not be used for marketing purposes. A copy of this data will be held on file online on a secure UK server for a period of 12 months or until the resolution of your enquiry, whichever is the later. You have the right to contact us to request this data to be erased at any time.