Get in touch

To contact us (via email) with any queries, comments or feedback on this site, please complete the contact form. Please note that we require at least a name and email address to get back to you.

If you have a general query you might find the answer in our FAQs:

How do I register? How much do you charge for delivery? What is your returns policy? When will my goods be despatched? I've forgotten my password. What do I do?

How do I apply for a credit account? I've placed an order but not received it yet. What do I do? I want to collect my order at your Trade Counter. Do I pay when I order or when I collect? I am a customer from outside the EU. Would you still be able to deliver to me, & do I pay VAT?

Alternatively, you may find the answer to your question in our Help Centre.

Your query

Who would you like to contact?

Title* Forename* Surname* Email Address* Account Code Telephone

Message*

The personal data submitted within this form – title, forename, surname and email address (mandatory), telephone number (optional) – will be used to ensure Rapid can contact you with a response to your enquiry. It will not be used for marketing purposes. A copy of this data will be held on file online on a secure UK server for a period of 12 months or until the resolution of your enquiry, whichever is the later. You have the right to contact us to request this data to be erased at any time.

I agree

Customer Experience (orderline)

customer.experience@rapidonline.com

(Between 8.00am and 5.00pm, Monday to Friday)

Customer Services

customer.services@rapidonline.com

(Between 8.00am and 6.00pm, Monday to Friday)

Contact our customer services team to Return an Item / Report a fault / Missing Items

Accounts Enquiries

(Between 9.00am and 5.30pm, Monday to Friday)

Trade Counter (Colchester)

tradecounter@rapidonline.com

The Trade Counter is closed until further notice due to the coronavirus emergency