Get in touch

To contact us (via email) with any queries, comments or feedback on this site, please complete the contact form. Please note that we require at least a name and email address to get back to you.

If you have a general query you might find the answer in our FAQs:

How do I register? How much do you charge for delivery? What is your returns policy? When will my goods be despatched? I've forgotten my password. What do I do?

How do I apply for a credit account? I've placed an order but not received it yet. What do I do? I want to collect my order at your Trade Counter. Do I pay when I order or when I collect? I am a customer from outside the EU. Would you still be able to deliver to me, & do I pay VAT?

Alternatively, you may find the answer to your question in our Help Centre.

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Who would you like to contact?

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The personal data submitted within this form – title, forename, surname and email address (mandatory), telephone number (optional) – will be used to ensure Rapid can contact you with a response to your enquiry. It will not be used for marketing purposes. A copy of this data will be held on file online on a secure UK server for a period of 12 months or until the resolution of your enquiry, whichever is the later. You have the right to contact us to request this data to be erased at any time.

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Customer Experience (orderline)

01206 751166

Fax: 01206 751188

customer.experience@rapidonline.com

(Between 8.00am and 7.00pm, Monday to Friday, 9.00am to 5.00pm Saturday)

Customer Services

01206 835588

customer.services@rapidonline.com

(Between 8.00am and 7.00pm, Monday to Friday)

Contact our customer services team to Return an Item / Report a fault / Missing Items

Technical Support

01206 835566

tech@rapidonline.com

(Between 8.00am and 5.30pm, Monday to Friday)

Accounts Enquiries

01206 838001

(Between 9.00am and 5.30pm, Monday to Friday)

Trade Counter (Colchester)

01206 838008

tradecounter@rapidonline.com

(Between 7.30am and 6.00pm, Monday to Friday, 9.00am to 5.00pm Saturday)

Our tradecounter opening times are as follows:

Mon – Fri:	7:30am – 6:00pm
Saturday:	9:00am – 5:00pm