•  Change Product Range ▼

 +44 (0)1206 751166  

Welcome, to enhance your experience we have divided our site into the following sectors. Please choose the one most relevant to you and continue.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Rapid website. However, if you would like to, you can change your cookie settings at any time.

Your Basket is Empty
Currency: GBP
 
contact header

Get in touch

To contact us (via email) with any queries, comments or feedback on this site, please complete the form below. Please note that we require at least a name and email address to get back to you.

Alternatively, if you have a general query you might find the answer in our FAQs below.

 
 

Common Questions

Question mark How do I register? Question mark What is your returns policy?
Question mark How much do you charge for delivery? Question mark I've placed an order but not received it yet. What do I do?
Question mark When will my goods be despatched? Question mark I want to collect my order at your Trade Counter. Do I pay when I order or when I collect?
Question mark I've forgotten my password. What do I do? Question mark My payment card has been declined. What should I do?
Question mark How do I apply for a credit account? Question mark I am a customer from outside the EU. Would you still be able to deliver to me? Do I pay VAT?


Alternatively, you may find the answer to your question in our Help Centre.


Orderline

01206 751166

Fax: 01206 751188

sales@rapidonline.com

(Between 8.00am and 7.00pm, Monday to Friday, 9.00am to 5.00pm Saturday)

Technical Support

01206 835566

tech@rapidonline.com

(Between 8.00am and 5.30pm, Monday to Friday)

 

Customer Services

01206 835588

customer.services@rapidonline.com

(Between 8.00am and 7.00pm, Monday to Friday)

Contact our customer services team to Return an Item / Report a fault / Missing Items


 

Trade Counter (Colchester)

01206 838008 | tradecounter@rapidonline.com

(Between 7.30am and 6.00pm, Monday to Friday, 9.00am to 5.00pm Saturday)

Accounts Enquiries

01206 838001

(Between 9.00am and 5.30pm, Monday to Friday)

Trade Counter Opening Times

Our opening times are as follows:

  Opening Times
Mon – Fri: 7:30am – 6:00pm
Saturday: 9:00am – 5:00pm

 

General Enquiries

For general enquiries please use the form below:


How to Find Us

We are just 2 minutes from Junction 28 on the A12


loading