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 +44 (0)1206 751166  

Welcome, to enhance your experience we have divided our site into the following sectors. Please choose the one most relevant to you and continue.

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Get in touch

To contact us (via email) with any queries, comments or feedback on this site, please complete the form below. Please note that we require at least a name and email address to get back to you.

Alternatively, if you have a general query you might find the answer in our FAQs below.



01206 751166

Fax: 01206 751188


(Between 8.00am and 7.00pm, Monday to Friday, 9.00am to 5.00pm Saturday)

Technical Support

01206 835566


(Between 8.00am and 5.30pm, Monday to Friday)


Customer Services

01206 835588


(Between 8.00am and 7.00pm, Monday to Friday)

Contact our customer services team to Return an Item / Report a fault / Missing Items


Trade Counter (Colchester)

01206 838008 | tradecounter@rapidonline.com

(Between 7.30am and 6.00pm, Monday to Friday, 9.00am to 5.00pm Saturday)

Accounts Enquiries

01206 838001

(Between 9.00am and 5.30pm, Monday to Friday)

Trade Counter Opening Times

Our opening times are as follows:

  Opening Times
Mon – Fri: 7:30am – 6:00pm
Saturday: 9:00am – 5:00pm


General Enquiries

For general enquiries please use the form below:

How to Find Us

We are just 2 minutes from Junction 28 on the A12