What our customers are saying
‘Thank you so much for your quick response. I received the parcel today and could not be happier!’ Customer, Hong Kong
‘The turnaround time for our order was amazing!’ Customer, USA
‘I just got the package! Wow, so fast!’ Customer, Ukraine
‘Thank you VERY much for the great service you and your company offered to me, this is really rare these days ... I will not hesitate to recommend you!’ Customer, Germany
Fast international delivery
We will ship your items quickly and efficiently using trusted international carriers.
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All online orders under £/$/€ 500 are despatched via our international courier DHL. Please see the table below for average DHL shipping times:
Europe
1-2 working days
Americas
1-2 working days
Middle East
2-3 working days
Asia/Australasia
3-4 working days
- Orders will be despatched on the same day if every item in the order is in stock, payment has been received and the order is placed before 3pm GMT on a UK working day
- Customers also have the option of using a courier of their own choice. Please contact us before you order for details
- Order tracking facilities available on request
How much does shipping cost?
- The exact cost of shipping your order will depend on the size and weight of your goods and the country of destination
- To find out your shipping cost, simply place the items you require in your shopping basket online and enter your delivery address details. The shipping cost will be calculated before you commit to the order
Additional services
- Weights and dimensions available (after order placed)
- Country of origin information
- Full export documentation including HSS number if required
- Secure packaging of your order that meets international shipping standards
- Quotation service available
Our Export team are ready to help with any questions or special requirements you have about ordering from Rapid. Alternatively, our handy Help page contains a wealth of useful information for customers ordering from – or sending goods – overseas.
Contact our Export team - for quotations and all other enquiries
Tel: +44 (0)1206 835577
(UK business hours Mon-Fri 0800-1900 GMT; Sat 0900-1700 GMT)
Email: exports@rapidonline.com
You can also contact us through our Live Chat service online
Some restrictions apply to Export customers and those sending goods overseas
- Some items are unavailable for export – for a full list click here. Only in exceptional circumstances, where an agreement can be made with your courier and end customer, may it be possible to ship these items
- PayPal is not available as a payment method to Export customers (ie. customers with an overseas invoice address) using our standard online ordering service
- For customers based overseas placing orders over £/$/€ 500 on the website, payment is by bank transfer. Your order will not be despatched until payment has been received (for customers with UK invoice addresses, but sending goods overseas, normal payment options will be available)