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Welcome to our Help section

Here you will find a wide range of information that you might find useful as a Rapid customer, from navigating the website to how to 'request to return an item'.

We have also compiled a list of answers to Frequently Asked Questions which could cover a particular query. If you need any further assistance, please do not hesitate to contact us by emailing

Take a look at our series of videos which give quick step-by-step guides to online tools and features.

Click on the links below or on the left-hand menu to view a category.