We’re delighted to share that Rapid has once again been recognised for outstanding service - successfully retaining the Customer Service Excellence (CSE) Award and this year achieving an even higher score than before. Alongside our commitment to great service, we’re also ISO‑certified across several key areas - ensuring our processes, people and customer care consistently meet recognised international standards.
But this achievement isn’t just about us.
It’s about you - our customers - and the experience you deserve.
A track record of excellence
Rapid was first awarded the Customer Service Excellence Standard in December 2019, recognising our commitment to meeting the individual needs and expectations of our customers.
We later achieved a three‑year re-certification in December 2022, reaffirming the strength of our service culture.
This year, following another rigorous review, we’re proud not only to have retained the accreditation but to have improved on our previous performance, reflecting the significant work we’ve invested in enhancing customer care.
What this means for you
Our award is not just recognition - it’s a promise.
1. A better, more attentive service
You’ll feel the difference in every interaction. Our teams are trained, assessed and continuously improving to make sure you’re getting the support, attention and problem‑solving you truly deserve.
2. Faster, more accurate responses
The CSE framework demands a high level of clarity, accuracy and responsiveness. That means fewer delays, clearer communications and solutions that help your projects move forward without friction.
3. A service built around your needs
The award places heavy emphasis on understanding customer priorities. Your feedback actively drives improvements across Rapid, from how we communicate to how we handle queries, orders and aftercare.
4. Consistent quality you can trust
Customer Service Excellence isn’t a one‑time check, it's an ongoing commitment. Regular audits ensure we keep delivering the same high standard every year, giving you confidence in the reliability of our service.
A shared achievement
We want to say thank you, as your feedback, your challenges and your expectations push us to raise the bar every year.
If you ever feel there’s something we could improve further, our team is here, ready to listen and ready to help
Alongside our commitment to great service, we’re also ISO‑certified across several key areas - ensuring our processes, people and customer care consistently meet recognised international standards.
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