Key Performance Indicators and measurements
DHL overall delivery performance
96.76%
Picking OTIF
(On time in full)
99.66%
Case response times (within 24hrs)
99.55%
Key Performance Indicators (KPIs) and measurements used by our customer service team and customer support management to monitor, analyse and optimise our operational processes and customer relations.
(Updated 01/04/24)
Reviews from customer thermometer
Satisfaction ratings
Last month
Happiness as a Percentage
Last month
Gold Star Customer comments from Customer Thermometer and email feedback
Order Process
Website easy to Navigate. Easy to order items.
This order is proceeding in the same swift, efficient, and professional manner as my pervious orders so well-done you guys!
Ordering was very simple and swift procedure.
For a change the ordering and payment pages are sensible and easy to complete. Well done Rapid!
Every order I have placed the feedback has been exceptional. Lots of updates, Quick replies.
Acknowledgement
Hi Samantha, Thanks for the lightening response. I await your reply.
Emma, thank you for all your help greatly appreciated you’re a superstar and thank you for processing all the orders so promptly.
Anita, many thanks for your prompt response and thorough approach to dealing with this!
I wanted to drop a line in praising both Eleanor and Ruby for their excellent work they performed when dealing with all my crazy demands!! Both were polite and quite accommodating of all my queries and demands, which in this day and ages is a hard thing to find!
You are a star – Thanks you Mandy.
Delivery
Good Delivery, Thanks
A Rapid ordering process and a Rapid delivery service, with updates and tracking included. Excellent
Very prompt delivery of essential parts.
Ordered an electronic testing instrument today and no sooner ordered than it was out with the carrier and on its way to me, Beat that??
Great service and speedy delivery
Overall Satisfaction
Many thanks for your help and fast resolution.
Order went missing in transit, I contacted Rapid and within 24 hours I received a replacement delivery of the items I ordered. Great service. Thanks very much.
My order was delivered today…so HAPPY with it. Thank you Rapid… Excellent! I order every half term – so I will be shopping with you again!
As a long-term buyer from Rapid the Service has always been excellent.
Rapid always Deliver what you need, in time. Their range is impressive too.
Updated 10/05/24
Reviews from Trustpilot
