Key Performance Indicators and measurements
DHL overall delivery performance
98.35%
Picking OTIF
(On time in full)
99.61%
Case response times (within 24hrs)
99.65%
Key Performance Indicators (KPIs) and measurements used by our customer service team and customer support management to monitor, analyse and optimise our operational processes and customer relations.
(Updated 01/02/24)
Reviews from customer thermometer
Satisfaction ratings
Last month
Happiness as a Percentage
Last month
Gold Star Customer comments from Customer Thermometer and email feedback
Order Process
Easy online ordering so far.
Very friendly and helpful staff make it easy to do business with this company as does reasonable prices and quality products like those produced by Knipex.
Fantastic prices and excellent, fast and free delivery service. Wide selection of the latest raspberry pi resources
Easy to use website, fairly good product range and quick delivery.
Easy to order. Good prices and great items.
Acknowledgement
Our account manager Lee Millington is very helpful.
Absolute legend Ruby thanks so much for your swift response!
Appreciate this Jessica very much. Excellent customer service all round from Rapid!
Thank you, Samantha. I appreciate the quick turnaround of the quote.
Many thanks to Maddie for being the go between and letting me rant and for going above and beyond.
Thank you Miin for resolving it so quickly.
Delivery
Delivered earlier than expected, thank you!
The speed of delivery was fantastic!
Always delivered in a great time and communicated timely.
Speedy efficient Service – I’m impressed, Thank you.
I can’t believe I only orders those jugs late yesterday and they arrived first thing this morning! We are really pleased with then and will be purchasing more today! Brilliant service!
Overall Satisfaction
Hi, received replacement pliers this morning bubble wrapped in a box. That is exceptional Customer Service! Thank you, it’s much appreciated.
Great website. Easy to order. I particularly like being able to easily refer to my previous orders.
Excellent service and lightning-fast delivery!
No worries and thank you, mistakes happen and, in my opinion, one of the things that marks a professional is the way we deal with them. Looks to me like you guys are professional!
Best customer service experience compared with other companies who claim to offer a service but, in reality, just don’t!
Updated 05/01/24
Reviews from Trustpilot
