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Quality Policy Statement

With a long heritage Rapid is becoming one of the UK's leading specialist distributors of electronic components, electrical and engineering consumables. Rapid has built a strong reputation within the electronics industry for its competitive pricing, fast fulfilment times and high service levels.

Our vision is to become a franchised distributor of electronic, electrical, automation & control and power products, breaking down traditional distribution routes using eCommerce solutions to win new customers and markets.

We will achieve this by operating a Quality Management System (QMS) in accordance with ISO 9001: 2015.

Top Level Management are committed to:

  • Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
  • Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.

Top Level Management shall:

  • Take accountability for the effectiveness of the QMS
  • Ensure the quality policy and quality objectives are established for the QMS and are compatible with the context and strategic direction of the Company. Quality objectives have been set and are maintained as part of the QMS internal auditing, monitoring and management review processes, in order to enhance customer satisfaction.
  • Promote the use of a process approach and risk-based thinking.
  • Ensure that the resources needed for the QMS are available; including training, support and encouragement.
  • Communicate the importance of effective quality management and of conforming to the QMS requirements.
  • Ensuring that the QMS achieves its intended results.
  • Engage, direct and support persons to contribute to the effectiveness of the QMS.
  • Promote continuous improvement of the QMS, its documentation and processes.
  • Support other relevant roles to demonstrate their leadership as it applies to their areas of responsibility.
  • Establish partnerships with stakeholders including customers, suppliers and interested parties to provide and improved the ongoing services.
  • Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.

This policy will be communicated to all employees and organisations working for or on our behalf. Employees and other organisations are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out without risk to themselves, others, or the environment.

This policy will be reviewed annually by top management and where deemed necessary will be amended and re-issued. Previous versions of this policy are archived.

This policy is available to relevant interested parties, upon reasonable request.

Signed

James Bates, Managing Director

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Download the Conrad ISO 9001 Certificate