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22nd March 2010

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Rate Rapid

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At Rapid we recognise how much your feedback plays in our continual improvement process. Please assist us in developing our service to you by answering these few questions.
1.	Does our current product range reflect your requirements?

		1-25%	25-50%	50-75%	75-100%
2.	How much of your budget is spent with us?

		Yes	No
3.	Do you use any other suppliers?
	If yes, please specify who

		Poor	Acceptable	Good	Excellent
4.	How do you rate the quality of our products?
5.	How do you rate our level of service?
6.	How do you rate the efficiency of our order processing?
7.	If used, how would you rate our technical support?
8.	How do you rate our packaging and delivery service?
9.	How competitive are our prices?
10.	How would you rate our stock availability?
11.	How usable do you find www.rapidonline.com?
12.	How would you rate us overall?

		Mailing	Telephone	Email	Fax	Never
13.	In future, how would you like us to contact you?

If you have any other comments or suggestions with regard to our performance or the website, please add details below:
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